1. I have not received my ticket confirmation by e-mail? What should I do?
2. What to do if your credit card is not accepted
3. Why is a flight or fare shown and then not available when I attempt to book it?
4. Why can’t I see more details regarding certain flights (i.e. airline name, flight number, exact departure date)?
5. I see more than one charge on my credit card? Why is that?
6. I will not be able to travel and I need to cancel my reservation. Please tell me what I should do?
7. How do I order special requests such as special meals, seats, wheel chair and baby bassinet?
8. How do I change the dates of my flight ticket?
9. Can I book an Unaccompanied Minor on your site?
10. Do you accept third party payments?
11. Why don’t you issue paper tickets anymore?
12. What are the limits and restrictions on checked baggage on airlines?
13. Do I need travel insurance? How can I purchase insurance?
14. Do I need to reconfirm my flight?
15. What kind of documents do I need for leaving the country?
16. Is the FedEx Delivery for paper tickets going to cost me anything?
17. Can I do travel arrangements for my pet through your web site?
18. Do you grant child and infant discounts?
19. Frequent Flyer Miles
20. Why do I need to fax in an authorization?

1 - I have not received my ticket confirmation by e-mail? What should I do?
Your ticket confirmation is sent to you as soon as the booking has been ticketed. First we suggest you to check the ?Spam or Junk Mail Folder? box of your email. If you have not received any confirmation e-mail from us:

• Please access www.ATIflights.com
• Click on ?Bookings? located on the top the page
• Enter booking number and e-mail address.
• Click on ?Check your booking?
• Your reservation will be displayed.
• To print your e-ticket confirmation online, click on ?Print tickets?.

2 - What to do if your credit card is not accepted
Your credit card may be declined for a number of reasons. The issue is not just limited to insufficient funds, but can be caused by something as simple as entering an incorrect expiration date, security code or selecting the wrong credit card type.
Check your billing information
Make sure your credit card information is accurate and up-to-date. Double-check the card type (for example, MasterCard, Visa, or American Express), the account number, the expiration date, and the security code, as well as the billing address associated with the card. In addition, address verification isn't available for certain types of cards. In this case, you will need to use another credit card with a verifiable billing address.
Check with your bank
Make sure that your account has sufficient funds to make the purchase. If you do have enough funds, also confirm that you have not reached your bank's daily spending limit (if there is one) if you are using a debit card. You may need to consult with your card-issuing bank to find out more about your daily spending limits.
If you have sufficient funds and have not reached your daily spending limit, then your credit or debit card company may have placed a block on your account. Contact your credit or debit Card Company to notify them of your order. The card-issuing bank's customer service phone number should be visible on the back of your card.
If your credit or debit card is new or recently reissued, make sure that it has been activated.

3 - Why is a flight or fare shown and then not available when I attempt to book it:
Failed bookings usually occur because the flight availability is not on real time. Computer reservations systems (CRS) are different for Travel Agencies. Although each airline has a home CRS, the systems are all interlinked. In theory, all the systems show the same data; in practice, however, they get a little out of synch with each other. The underlying data are the same, but the interface is different. It is why we can see a flight still available in our system when it could be already sold out in the airline system and when we try to confirm the space we get a failed booking. We recognize how frustrating this can be when you are trying to book an itinerary and we are working with the airlines to improve the interface.
However, please note that CRS availability is the responsibility of the Airlines to update; not the responsibility of the travel site. The travel site simply displays the availability provided by Airlines to the CRS.

4 - Why can’t I see more details regarding certain flights (i.e. airline name, flight number, exact departure date)?
In order to preserve the low rates negotiated with the airlines, we are not allowed, for certain routes and dates, to display the name of the airline, the flight number, or the exact time of the departure. You will see the name of the airline and the complete routes as well as the details of the flight once you book. You will however be able to see a 3-hour range for departing and arrival times and how many connections are involved and the total trip duration. We guarantee it will be a reputable and reliable airline.

5 - I see more than one charge on my credit card? Why is that?
This happens occasionally and it is due to the multitude of suppliers we are using in order to obtain the lowest prices available. In some cases, you will see more than one charge on the credit card statement, one from the airline and other from our suppliers. The total amount will be the amount you agreed to pay on our website, so there is nothing to worry here.
You will find the breakdown of the charges in the e-mail we have sent with your ticket confirmation. If you need more details please send an e-mail to help@atiflights.com.

6 - I will not be able to travel and I need to cancel my reservation. Please tell me what I should do?
All tickets are non-refundable. However some tickets may be qualified for a credit towards your future travel within one year of the booking date. Re-routing is not permitted. To check if your ticket qualifies please send an e-mail to help@atiflights.com and one of our customer service representatives will be glad to assist you.

7 - How do I order special requests such as special meals, seats, wheel chair and baby bassinet?
For special meals and seats please send an e-mail to help@atiflights.com and we will process your request. Please note that these special requests are not guaranteed. After booked, you will need to call the airline to confirm your request. For wheel chair and baby bassinet you must contact the airline directly and get confirmation from the airline.

8 - How do I change the dates of my flight ticket?
You may send an e-mail to help@atiflights.com indicating in the subject line ?Date Change Request? and giving us the new date of travel. Please indicate your Booking Number. Please note that all changes are subject to the rules of your specific fare. Certain fare rules may not permit any changes to the booking. Our customer service representative will advise you of your alternatives and corresponding prices.

9 - Can I book an Unaccompanied Minor on your site?
Before booking an unaccompanied minor, please contact the airline for their specific ?Unaccompanied Minor? policy.

10 - Do you accept third party payments?
If the credit card holder is not traveling, we may require a credit card authorization form to be filled out by the card holder as well as copy of the credit card holder's Picture ID. You can print a credit card authorization form here.

11 - Why don't you issue paper tickets anymore?
To reduce costs and save time most airlines prefer to issue e-tickets. It is as safe to purchase e-tickets, as it is to purchase paper ones. Most airlines will charge you a minimum $50 extra if you prefer paper tickets. Some airlines or some combinations of airlines require us to issue you paper tickets. In this case, you will not be charged a ticket fee, but you will be charged a shipping fee.

12 - What are the limits and restrictions on checked baggage on airlines?
Rules for checked-baggage allowances vary by airline. "Many airlines allow passengers two checked bags and one carry-on". If you have any doubts it is always best to contact the airline directly.
There are some airlines who recently have implemented additional baggage charges for the 2nd checked bag. If these charges apply, they are collected at time of check-in and are NOT a part of the airfares quoted in our website. This information can generally be found on the airlines web sites or by contacting the airline directly.

13 - Do I need travel insurance? How can I purchase insurance?
We strongly encourage purchasing travel insurance, although you have the option of declining it. For example, if a covered event occurs before your departure and you have to cancel the trip, you will be reimbursed for all or some of the costs. Otherwise, chances are you will pay cancellation fees and lose money. Please read our insurance information before deciding either way. Should you choose to purchase insurance, please contact us and we will be happy to assist you. You must purchase insurance at the time of purchase - an email to us will solve the problem.

14 - Do I need to reconfirm my flight?
It is always a good idea to call the airline 72 hours in advance to confirm your reservation, especially if you booked your flight months in advance. Once you book a ticket on our site, you will receive a booking number and you will be able to check the status of your booking on our website. Click here for Airlines phone numbers

15 - What kind of documents do I need for leaving the country?
We are not responsible for providing documentation information for your trip. You can access the State department links on our website. We recommend you check with your destination's country consulate in advance before embarking on your trip. Please pay special attention to children traveling with only one parent. You will need a passport to visit Europe. If you are a non-US citizen or a legal alien resident, you might have additional restrictions.

16 - Is the FedEx Delivery for paper tickets going to cost me anything?
Our FedEx Fees are:
Overnight: $30
Regular 2 days: $ 15
Canada: $ 50

17 - Can I do travel arrangements for my pet through your web site?
We do not have any information as far as pet’s reservation is concerned. You would actually need to contact the carrier directly to get any information and to make your pet’s reservation.

18 - Do you grant child and infant discounts?
Our child policy allows only two children (paying a child discount fare when available) per adult. If more than two children are traveling per adult, they will have to pay the total adult fare. Only 1 infant is permitted per adult. If more than 1 infant is traveling per adult you automatically pay child fares if the fare rule permits it; otherwise the second infant will pay the total adult fare. Please note that some promotional fares do not allow child discount.

19 - Frequent Flyer Miles
Most airlines allow you to accrue miles with our tickets. However, some airlines do not. To get accurate information in regards to frequent flier eligibility contact the airline directly.

20 - Why do I need to fax in an authorization?
In today age of rampant Internet fraud, we need to insure that the person purchasing the tickets is the card holder. So, we have multiple tests and procedures to protect credit card holders. We realize that this causes inconveniences to our customers and creates more work for everyone involved but we feel it is our duty to do everything possible to combat fraud.